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IT Service Management

Managing change in your IT operations infrastructure is compounded by the size and complexity of your environment, regulatory requirements, and competitive challenges that sprout up virtually overnight. IT service management (ITSM) is the core of IT best-practice agility and helps you streamline operations and maintenance tasks, automate and standardize processes, reduce errors, and transition from a reactive environment to one that’s more proactive and service oriented.

Avocent LANDesk® ITSM solutions offer customers a step-by-step approach to service management that’s easy to implement and doesn’t require complex and costly added infrastructure. These solutions—LANDesk® Service Desk, LANDesk® Process Manager, and LANDesk® Asset Lifecycle Manager—extend our systems and endpoint security management solutions to help you establish a comprehensive ITSM platform.
IT SERVICE MANAGEMENT PRODUCTS
RELATED INFORMATION
USEFUL LINKS
WHITE  PAPERS
KEY CHALLENGES AND PAINS

Generic DocumentThe LANDesk®  ITBM Maturity Model
The first challenge for IT organizations seeking to apply business discipline to service management is to locate their current and desired states of IT business alignment. The ITBM Maturity Model cansimplify and standardize this task.

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Generic DocumentLANDesk® IT Service Management: Helping IT Become a Service Provider White Paper
For IT departments, the transformation from technology asset managers into technology service providers is inevitable. While the idea of creating, documenting, executing, tracking and amending IT management processes within the organization can seem daunting, having the right tool makes all the difference.

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Generic DocumentAchieving a Best-Practice Help Desk from Desktop to Data Center 
This white paper discusses how mid-size organizations that employ configuration control, service desk, asset management and process management technologies can:

  • Realize the change, configuration and release management improvements required for a true ITSM best-practice service desk
  • Reduce reactive firefighting by adopting a service management orientation and establishing a consistent level of process across silos
  • Create operational consistency across multiple departments and locations 

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What are your most pressing IT challenges and pain points?
  • Aligning IT services with business goals
  • Help mitigate risk and ensure compliance
  • Improve quality of services delivered
  • Managing and documenting change
  • Visibility into IT processes and verifying control of IT activity
  • Keeping customers satisfied and employees productive
Learn More at the ITSM Microsite 
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