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Service Desk 

LANDesk® Service Desk
The end of help desk headaches.

Whether you’re looking to improve service levels or want to provide complete service provision, LANDesk® Service Desk is a next-generation graphical service application that helps  your organization deliver outstanding support services without a large enterprise budget, training or knowledge level. Comprehensive capabilities let your IT team implement ITIL version 2 and 3 and IT service management best practices, enabling you to integrate business and IT strategies, demonstrate the value of your IT group and promote continuous improvement.

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Enterprise Benefits

LANDesk® Service Desk can help you:  

  • Resolve support and service issues more quickly.
  • Gain complete control over support levels  and manage the lifecycle of IT services.
  • Cut costs by reducing the overall number of help desk incidents.
  • Improve efficiency by helping technicians define and follow multiple support procedures. 
  • Empower end users and customers to actively participate in solving support issues.
  • Integrate systems and security management functionality into your service desk solution.

Learn more in the LANDesk® Service Desk product brochure. 

 

Baptist Health Image

Baptist Health Case Study
Jimmy Misenheimer
Information Systems
Project Leader

"I recommend LANDesk® Service Desk over any of the other leading service desk products out there. It has increased our productivity, decreased our time of call closure, minimized our down time, and has saved us significant time and money."

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banner_itprofinalist2_sm.gifLANDesk® Service Desk Named 2007 Editor’s Best Award Finalist by
Windows IT Pro 

SALT LAKE CITY – August 20, 2007 – LANDesk today announced that its LANDesk® Service Desk was named as a finalist in the “Editor’s Best Awards” in the service desk category by Penton Media’s Windows IT Pro®.

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RELATED DOCUMENTS 
KEY FEATURES
  • System Requirements
  • Service-Level Interaction and Management
  • ITIL Plus
  • Powerful Connectivity and Integration
  • Quick, Easy Knowledge-Base Capture, Approval, Publishing and Access
  • Web-Based Service Portal
  • Policy-Driven Service Delivery
  • Easy Administration
  • End-User and Customer Friendly
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