Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Quadrants: 1) Client Management; 2) End Point Protection; and 3) IT Service Support Management Tools.
Solutions from LANDesk are built upon an adaptive IT infrastructure model and encompass four key areas:
- User-Oriented IT Service Management – Automates back-end service request processes, meets service level requirements, and empowers users to resolve many of their own issues through self-service.
- Secure User Management – Properly maintains and safeguards the complete IT infrastructure and ensures successful delivery of end-user solutions.
- End-to-End Mobility Management – Controls and secures diverse mobile device platforms and increases user satisfaction—from the back-office to the boardroom—through access to applications and data.
- IT Asset Management – Manages all hardware and software assets throughout their lifecycle, reclaims unused licenses, and optimizes asset expenditures.
Our customers report significant value and rapid returns on their investment in LANDesk solutions. For example, an IDC survey of LANDesk customers found an average yearly cost savings of $32,022 per 100 users. Organizations typically recouped their LANDesk investment in less than five months, with an average ROI of 698% over three years. Our solutions require less server infrastructure and network bandwidth, so they can scale across platforms as a business grows.
In addition, LANDesk enjoys a customer retention rate exceeding 90%, and our support services have achieved a 96% customer satisfaction rating over the last two years. The company offers 24x7 phone support, dedicated support resources, online self-service, system health checks, e-learning, and tech support in English, French, German, and Japanese.
In 2012, LANDesk Software purchased both Managed Planet , a software asset management technology provider, as well as Wavelink , a provider of mobile device management solutions. Our technologies are offered either directly or through an extensive network of solutions providers serving a variety of markets including healthcare, government, education, financial services, legal, manufacturing, retail, transportation and utilities.