LANDesk Service Desk Available for SaaS, On-Premise Delivery

With LANDesk Service Desk you can choose between a SaaS, on-premise or hybrid delivery—depending on the needs of your business.

LANDesk Service Desk as a Service

Choosing LANDesk's SaaS delivery will give you all the benefits that you would expect to receive for a Sofware as a Service application

• No capital investment in LANDesk Service Desk as a Service; subscribe to a service
• Simple, predictable subscription pricing model providing control over on-going management costs

• One of the primary advantages for opting for SaaS is the lower cost of IT operations; no infrastructure or software maintenance costs

• Delivering new functionality regularly

Additionally with LANDesk Service Desk as a Service you will gain:  

• Unlike many SaaS applications, LANDesk Service Desk as a Service offers the same out-of-the box experience as LANDesk Service Desk; a rich client starting point, verified on 14 ITIL processes

• Use your customer dashboard to view service status or make requests for changes. Receive information about performance of the cloud

• Retain the ability to configure your instance of LANDesk Service Desk as a Service

• Retain the ability to integrate with on-premise applications and data sources.
• Integration and orchestration of other LANDesk products

• Easy access from anywhere for service desk staff and web portal access for end-user customers

• A secured environment; physical, network and data, operating with many layers of security including, intrusion prevention systems, infrastructure alert systems, processes for vulnerability identification and patches and remote access monitoring.
• Data is separated from other organizations and regularly back-up. Your organization owns your data and only your organization or those that you authorise have access to the data.

• Agreed Service Level uptimes
• Access to the same world class support team as LANDesk Service Desk on-premise customers backed by a Cloud Care Team.

On-Premise LANDesk Service Desk

On-premise delivery for LANDesk Service Desk gives you:

• LANDesk Service Desk offers a rich client starting point enabling the phased adoption of 14+ ITIL processes

• Highly configurable out-of-the box to meet organizational needs

• A broad range of integration opportunities to leverage enterprise systems and data within your organization
• Integration and orchestration of other LANDesk products

• Manage your own service availability, maintenance, security and change processes.

Learn more about LANDesk Service Desk.